Contact UsWe Would Love to Hear From You

 

Service Hours and Availability

Our service hours are 8 am to 5 pm Monday through Friday and we book and average of 48 hours in advance. After hours and evenings are available for emergencies and special arrangements.

We do have expidited and emergency service for urgent and system down situations.

Service Rates

Our standard onsite rates are $125 / hour with a 90 minute minimum and in 15 minute increments. Remote support is $95 / hour and with a 15 minute minumum.

Requesting Service

The best way to request service is opening a ticket by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. . If it is an emergency, please open a ticket and follow up with a phone call to (877) 823-1465. Please include in the email and phone call the folowing information

  • Your name and Company Name
  • Your direct phone number
  • Your email address
  • Type of problem you're having
  • Whether it is a system down emergency

Support Portal

Current customers can access their ticket status through our support portal. The supportal portal is available at https://helia.portal.mspmanager.com

  • Roger Hardie

    Roger Hardie

    Excellent service and commitment to VoIP product, leaps and bounds better than our previous provider.

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HELIA Office Phone Systems

HELIA provides value added phone lines, internet and other communications services for small buisness.

HELIA Voice Inc

Address

A7703 30 St SE
Calgary, AB, T2C 2G7

Customer Service

  +1 (403) 668-7895 Calgary
  +1 (204) 800-3176 Winnipeg
  support@helia.ca

Sales

  +1 (403) 698-0700
  info@helia.ca

Technical Support

  +1 (877) 823-1465
  support@helia.ca

Billing Support

  +1 (403) 668-7895
  hvpayables@helia.ca
  +1 (587) 880-4322

  
  
  
  
  

Got Billing and Payments Questions?

Email Us for Questions Involving Payments, Billing, and Membership.

Send Email