The 911 Info tab (see screen below) allows you to verify or change the address to which you want emergency personnel to come if you dial 911 from your VoIP phone. We verify your address with regional and national 911 address databases, so it is crucial that you change it appropriately and re-verify if you move.

The 911 Info Tab

Warning: 911 response is not automatic with your VoIP service. If your address has never been entered or you move and do not change your 911 address, a 911 call from your VoIP phone may be significantly delayed or misrouted. You can always call 911 from a traditional land-line phone or from a mobile phone.

911 Info Tab

To Enter or Change your 911 Address To enter your address for the first time (if it somehow didn't get entered when you signed up for service) or to change the address shown, enter the new (or changed) data, carefully following the fields. Note: Street # and Street Name are in separate fields, and apartment or unit numbers are in their own field, titled Address Type #. Then click the Validate button and you'll either get a response Number is Valid, or Number isn't Valid, but here's a few close choices. Once you've gotten a valid response, then click Update Entry to change you 911 Address.

Warning: If your new 911 Address is not confirmed, then emergency personnel may not be able to send assistance to you. Please refer to the 911 Dialing section of our Terms and Conditions of service for important information on potential limitations of this 911 feature, including the differences between the VoIP 911 feature and traditional 911 service.

What is the Great Options Tab?

From the Great Options tab you can download add-ons and products that enhance your VoIP service functionality. This manual is available for download from this tab, as well. This screen will look something like this:

The Great Options Tab of your Control Panel
  • "We when use Helia they exceed our expected deliverables and always within our agreed to budget. They work with us, not just for us, all the while keeping our best interests as a company at the core of the project.

    We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a “mean what you say and say what you mean” attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you’re thinking of using Helia, I would highly recommend you give them a try, I am sure you’ll be impressed. Please email me if you’d like some more insight into Helia.

    Andrew Gowers This email address is being protected from spambots. You need JavaScript enabled to view it.
    Canadian Powersports Group

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