How To

What is the Great Options Tab?

From the Great Options tab you can download add-ons and products that enhance your VoIP service functionality. This manual is available for download from this tab, as well. This screen will look something like this:

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How To Use The Account Portal

How To Use The Account Portal

The existence of the Account Portal link on the Control Panel Account tab depends on what billing application your Service Provider uses to create and send your invoices. Clicking the Account Portal button brings you to the Transaction History tab that looks like this:

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How To Use The Video Softphone Application

The Video Softphone is a Window-based application that allows you to turn your computer into a VoIP device and serve as a globally mobile VoIP phone. It supports video and voice calls, which ring on your computer when Video Softphone is running, and you will be able to place calls from wherever you have access to a broadband Internet connection.

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What is the 911 Info Tab?

The 911 Info tab (see screen below) allows you to verify or change the address to which you want emergency personnel to come if you dial 911 from your VoIP phone. We verify your address with regional and national 911 address databases, so it is crucial that you change it appropriately and re-verify if you move.

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What is the Features Tab

The Features tab allows you to further customize various settings and features including 7-Digit Calling set up, Voicemail Settings, Enhanced Services Settings (e.g., Do Not Disturb or Disable Call Waiting) and the Time Zone used to timestamp your calls and voicemails.

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How Setup Phone Service Speed Dial

The Speed Dial tab allows you to dial up to 20 frequently called numbers by pressing only one or two keys. Enter who or what is being called in the Description field, the one or two digit speed dial shortcut in the Code field, and the number or you want to call in the Number Dialed field. Then click on Update Speed Dial to save your entries and/or changes.

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How To Setup Advanced Call Forwarding

The advanced call forwarding feature gives you the option to route your incoming calls to up to four different phone numbers (other than your main VoIP number) simultaneously and/or sequentially so you can answer the call wherever you may happen to be.

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What is the Voicemail Tab?

The Voicemail tab displays your new and saved voicemail (and videomail) and allows you to listen (or view) your mail.

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How To Manage Your Account Online

Once you successfully log in, you'll see the control panel main window with the Account tab selected, as shown below. The control panel has a series of tabs, each designed to give you information about and control over your account.

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    We had been looking for a company that not only could get the job done as promised, on time and on budget but one that came with integrity. Helia provides us with a “mean what you say and say what you mean” attitude that has forged a relationship, not just a contract for a project. Our partners at Helia far exceed our expectations each and every time. So if you’re thinking of using Helia, I would highly recommend you give them a try, I am sure you’ll be impressed. Please email me if you’d like some more insight into Helia.

    Andrew Gowers This email address is being protected from spambots. You need JavaScript enabled to view it.
    Canadian Powersports Group

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